Sign in or create account
Your OffersBuy AgainQuick Order

Privacy Policy

1. Our Policy and Contacting Us

1.1 Any personal data we collect, record, or use, whether held on paper, computer, or other media, will have appropriate safeguards applied to ensure compliance with the Data Protection Act 2018. We fully endorse and adhere to the eight principles of Data Protection outlined in the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. These principles ensure that personal data must be:

  • Fairly and lawfully processed
  • Processed for limited purposes
  • Adequate, relevant, and not excessive
  • Accurate and kept up to date
  • Not kept longer than necessary
  • Processed in line with the data subject’s rights
  • Kept secure
  • Not transferred to countries without adequate data protection laws.

1.2 We are registered with the Information Commissioner. For the purposes of the Data Protection Act 2018, Kitwave is the Data Controller. Kitwave Group Limited is registered under company number 09892174. Our registered office is at Unit S3, Narvik Way, Tyne Tunnel Trading Estate, North Shields NE29 7XJ. You can contact us regarding privacy-related matters by email at privacy@millerfoodservice.co.uk or by writing to the Data Protection Officer at the above address.

2. Information We May Collect from You

2.1 Information you give us: When you become a customer, fill in forms, or contact us, we may collect personal data. This can include your name, address, email, telephone number, and financial information. You may also be required to give us information about your business partners or directors.

2.2 Information we collect about you: When you visit our website, we may automatically collect technical information such as your IP address, browser type, and interactions with our website, including product searches and page visits.

2.3 Sensitive data: If we collect sensitive data (e.g., race, religion, or health data), we will ensure we have explicit consent to use and retain this information.

3. Cookies

Our website uses cookies to distinguish you from other users, providing a better browsing experience and helping us improve the site. Cookies allow us to remember your actions and preferences (e.g., login, cookie preferences), so you don’t need to re-enter this information on each visit.

3.1 What are cookies?

A cookie is a small amount of information downloaded to your device when you visit websites. We use strictly necessary and performance cookies. Cookies enhance your browsing experience and help us gather information on how users interact with our site.

3.2 What cookies do we use and why?

  • Necessary Cookies: These cookies are essential for the functioning of the website. They allow you to log in, manage your account, and ensure security.

  • Performance Cookies: These cookies help us understand how users interact with our website, measure traffic, and improve the performance of our services. We use first-party analytics cookies and do not engage in third-party tracking for advertising purposes.

3.3 Cookies used on our platform:

  • Necessary Cookies:

    • account_user: User authentication and session management (1 month).
    • accountcode: Stores the account code for user identification (1 month).
    • cartguid: Tracks the user’s shopping cart (1 month).
    • cookie-consent: Records the user's cookie consent preference (1 year).
    • tracked_account_code: Tracks the account code for session management (session-based).
    • trackaccountdetails: Stores details about the user’s account (session-based).

  • Performance Cookies:

    • ajs_anonymous_id: Generates an anonymous ID for tracking unique visitors (1 year).
    • ajs_user_id: Stores user ID for identifying returning users (1 year).
    • ajs_group_id: Stores group ID for tracking group interactions (1 year).

3.4 Managing cookies

You can manage or block cookies in your browser settings. Removing or blocking cookies may impact the functionality of the site, and certain features may become inaccessible.

4. How We Use Your Information

We use your personal information to manage your account, process your orders, and provide information about goods or services that may interest you. We may share anonymized data with our suppliers for marketing purposes but will not share personally identifiable data without your consent.

5. Disclosure of Your Information

We may share your information within the Kitwave Group and selected third parties, such as delivery services or credit reference agencies, to fulfill our contractual obligations. We may also disclose information if required by law.

6. Where We Store Your Data

All personal data is stored within the European Economic Area (EEA) on secure servers. We ensure appropriate measures are in place to protect your data.

7. Your Rights

You have the right to request access to personal data we hold about you, request correction, or ask us to delete your data. You can also request that we do not process your data for marketing purposes.